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Guide - Thang (?) was very good and was very knowledgeable. He covered all the sites and suggested change of itinerary so that we could see the Museum of Ethnography which was just fantastic. The only comment I have is that his English accent was sometimes hard to follow but this was not such a big issue.
Hotel - Apricot Hotel was great. Food was superb and staff really helpful and friendly.
Driver - very good and safe driving.
Halong Bay Cruise
Cruise itself was good and enjoyable. One comment is that the cruise did not provide sufficient drinking water and we were required purchase water at meal times. This was mentioned in the comments to Heritage Lines.
The cruise finished earlier than expected which meant we were dropped off at the airport around 2 or . We tried to change the flights but given the tickets issued were discounted this was not possible. and we had to wait in the airport for a few hours 3 pm
Hoi An & Hue
Guide - Truc (?) excellent. Very good English and local knowledge. He was very helpful and went out of his way to make our trip an enjoyable one.
Hotel - Royal in Hoi An was just superb. Great rooms (slightly bigger would have been nice!) and amenities.
La Residence was also a very nice place with the old world charm. Both hotels and staff were excellent.
Driver - again very good and safe driving.
Guide - (already forgotten his name!) but was again very good. Enjoyed his company thoroughly and he showed us all the sites as per schedule. Explanations were very good. Very friendly and warm personality.
Hotel - Le Meridiene - great rooms and amenities. Personally, I did not think much of the lobby but that does not make the hotel any less attractive. Would go there again!
Driver - once again was very good and safe driving.
Guide - Borey was just fantastic. HIt would have been better if we had a bigger size vehicle.e should have taken up drama as a profession! Although the weather was hot and steamy, none of us felt it because of his enthusiasm and story telling capability.
Hotel - The Sokha was good but compared to the rest of the hotels this ranked the lowest. The staff and food were great but the rooms just looked a bit tired.
Driver - very good. It would have been better if we had a bigger size vehicle.
Guide - Sokha was very good - he made our short stay in PP interesting and showed us the areas we did not see earlier during the cruise. Good English and very helpful.
Hotel - Inter Continentel was very good and well maintained. The best breakfast during our trip!! The location was not the best but the service and room quality more than offsets this.
Driver - very good.
Overall, I would say that our experience from the very beginning to the end was just excellent.Your contribution the efficient dealings certainly made us decide to go with WaytoVietnam as opposed to other company who did the Mekong Cruise and we are glad that we select WaytoVietnam as our travel agent. Your prices were also very competitive.
Hope you keep up this standard of service - WaytoVietnam will have a bright future.
Thanks again and best of luck to you and your company.
Posted: 07/20/2016 10:50:55
Mr Guptila de Silva- AU
“Made our trip perfect!!!!”
From the very beginning Mrs. Bui was amazing. She answered every single question, no matter how dumb, she took care of all of our requests, no matter how dumb, and because of her our first trip to Vietnam was a life changing experience. This is not me kissing butt...I have been on the hospitality business for over 20 years and she nailed it...even coming to meet with us personally in Hanoi and giving my girlfriend a jewelry box as a gift! If you like to go off and do your own thing then tell them....if you want to see a certified place them tell them....if you just wanna be left alone to do nothing....then tell them and she will make it happen. All of our guides spoke almost perfect English, all of our hotels were friggin sweet! All of our tours were not only what we requested but totally over the top! We spent over two weeks in their care and never once had a mishap...other then the day we tried to check it a day early from our hotel due to our own fault...which was the best day because we rented a scooter for $6.27 and went to see the marble mountains! I don't know about other services in Vietnam that plan trips like this...but when we go back we will be letting them plan our trip again!!!
Posted: 03/03/2016 05:21:22
Mr. Andrew Harris - US
“Professional & Efficient”
Just a couple of days back my wife & I returned from a 13 day 12 nights memorable tour of Vietnam and Cambodia designed and executed by Way to Vietnam (WTV). Our travel executive at WTV was Ms Huong, a charming lady of impeccable personality. She redesigned the standard 15 days tour to suit our requirement. What I liked especially about her was that she was always very prompt in responding to my e-mails. Even during the tour itself she providede excellent back up whenever there was any minor problem. In the run up to the tour we exchanged nearly 70 mails (if my memory serves me right) but every time a reply came from her within 2-3 hours at the most. Ours was a private tour except visit to Halong bay which was a group tour. The hotels we were given were very good. The hotel locations too were good and generally in the midst of activities and good restaurants. The hotel staff was very helpful and courteous. The drivers were punctual and polite. The guides too were very punctual, polite and knowledgeable. The only slight oversight that occurred in our case was that our visit to Angkor Wat temple was scheduled on a full moon day. Full moon day being holy for the Buddhists, some parts of the temple complex were closed for visitors and that came as a disappointment. All in all the entire tour planning and execution was immaculate. I compared WTV's quote with 4 other travel agencies and found WTV's quote best for the kind of services provided. Visited January 2016
Posted: 01/27/2016 10:26:20
RAVIPRAKASH CHITTARANJAN SATHE- IN
Privat geführte Reise durch Kambodscha und Vietnam
Danke Ms. Huong Bui - für Ihre Geduld - meine Reiseplanung 1,5 Jahre im Voraus zu "ertragen". Es war die Geburtstagsreise meines Mannes und was soll ich sagen, es hat alles von A bis Z gestimmt. Die Fahrer und Guides waren immer pünktlich an den verschiedenen Destinations - das Buchungspaket in Kambodscha mit Hotel (speziell das Victoria Angkor Resort in Siem Reap kann ich wärmstens empfehlen) und Inlandsflug war super. Die Auswahl der Restaurants zum Essen war stimmig und geschmackvoll.
Für Vietnam hatte ich dann die Hotels selbst gebucht - aber auch hier war alles perfekt organisiert. Wir hatten Lunch in Saigon in einem Restaurant - sorry aber ich weiß den Namen nicht mehr - das war echt der Hammer - 5 Sterne Plus Küche.
Wir hatten Ms. Huong Bui auch während unserer Reise stehts erreichen können und wurden sofort mit allen Infos umsorgt, auch Änderungen direkt vor Ort waren kein Problem. Zum Schluss haben wir uns in Hanoi getroffen, mein Tip: La Siesta Hotel & Spa - ein 3 Sterne Boutique Hotel - was aber mit seinem Service und der Ausstattung der Zimmer definitiv 4 Sterne Plus verdient hat.
Wer in seinem Urlaub ein paar Tage Ruhe am Strand geniesen möchte, dem kann ich das Hotel Princess Dan Nam Resort & Spa empfehlen, zwar abgelegen, aber der Service ist unschlagbar. Die Kellner und Servicecrew hatten so viel Spaß in der Vorbereitung und Durchführung des Geburtstages meines Mannes - wir waren restlos begeistert von so viel Engagement. Ich kann Way to Vietnam Travel und speziell Mr. Huong Bui nur wärmstens empfehlen. Ganz dickes Lob - wir waren nicht das letzte mal mit Euch unterwegs. Myanmar steht auch noch auf unserer Reiseliste - das werde ich NUR bei Way to Vietnam Travel buchen. Macht weiter so - ihr seit absolute Spitze. Liebe Grüße Daniela & Josef
Posted: 03/22/2017 21:27:08
Vietnam Impression 16 days tour
Vietnam is such a beautiful country with delicious food. Our group had a wonderful 16 days round Vietnam private tour organsied by WaytoVietnam Travel. The itinerary was tailor-made by Mrs Huong and it was just perfect especially for those who does not know Vietnam well. I would highly recommend their service further.
Bonnie Koehn from Germany
Posted: 07/07/2015 15:00:00
Highlights of Vietnam tour
Hello Ms Thanh,
We are back safe and sound in New Zealand after 5 days in Hong Kong. Two of our 6 have stayed on in Hong Kong and are travelling back to Australia on Sunday.
We all agree the trip was very well organised and all the guides and drivers were helpful and informative, but particularly Tuy in Sapa who was delightful.
We will recommend your firm to any others we meet who may want to travel to Vietnam.
Bruce Redmond from New Zealand
Posted: 05/10/2015 04:00:00
Vietnam Attraction tour
Dear Ms Thuy,
Back in Belgium, we want to thank you and your colleagues for the excellent service we enjoyed during our Vietnam tour.
The visit of the Mountain People and the Private Junk trip were the highlights of our voyage in your beautiful country.
Best Regards and Many Thanks again.
Posted: 04/12/2015 21:00:00
Vietnam Attraction tour
Everything went very smoothly and it was a fantastic holiday, even when I travelled alone. I recommend you and your company to many people I met along my travels and will recommend to my family and friends at home, thanks again for all your help and hard work look forward to using you again in the future.
Sean Creighton from Australia
Posted: 03/04/2015 00:00:00
Ha Giang - Ba Be Adventure tour
Dear Huong Bui,
The trip was very well organized, the landscape absolutely amazing, the driver Mr Hung was very responsible, safe and hilarious.
The guide Mr Thang was just wonderful, he could read from my lips, showed me more than requested or needed and went far beyond what anyone could expect from a guide.
He alone would be reason enough to come back to Vietnam. So besides the rotten weather all was great.
Thomas Gottschalk from Germany
Posted: 02/27/2015 10:00:00
Vietnam Impression and Angkor Temples
Happy New Year!
We’d like to thank you for your services during our trip in Vietnam and Cambodia.
The trip was a very pleasant experience and the hotels and tours were to our satisfaction.
Wishing you all the best for 2015.
Brinda and Wendy from Mauritius
Posted: 01/05/2015 14:00:00